kevin@depu.com

Frequently Asked Questions

DEPU CNC Solutions: Pre & Post-Sales FAQs

Pre-Sales FAQs

Our core team has over 30 years of machine tool development experience and holds multiple patented technologies. - The U-Series 5-axis machines feature structural optimization for enhanced rigidity. - We use special casting formulations and advanced aging treatments to improve vibration resistance and thermal stability. - Integration of top-tier components (Siemens / Heidenhain) with CAM software enables in-machine inspection and adaptive machining. - Key components such as roller cam rotary tables and swivel heads are manufactured in-house, reducing development costs by ~20% while maintaining high performance.

  • Aerospace: Engine casings, blisks, titanium/aluminum/superalloy parts
  • Hard Materials: Ultrasonic machining for ceramics, glass, semiconductors
  • Additive Manufacturing: 5-axis 3D metal printing systems
  • General Industry: Probes, tool setters, robot interfaces

Yes. Custom options include special travels, higher precision, adaptation to special materials. Example: Custom 5‑axis machine for aerospace complex components.

  • Optimized structure + special casting
  • Advanced thermal control system
  • High‑precision interpolation (Siemens / Heidenhain)
  • Regular calibration with laser interferometers ensures long-term stability
  1. Consultation
  2. Recommendation
  3. Contract & Payment
  4. Production & Testing

After-Sales FAQs

  1. Contact: Hotline or online service ticket
  2. Diagnosis: Remote troubleshooting, on‑site dispatch
  3. Repair: On‑site assessment, repair plan, customer approval
  4. Verification: Full functional testing
  • 1‑year standard warranty (extendable)
  • Covers spindle, servo motors, CNC system, rotary table, swivel head
  • Free software updates

Paid repair, routine inspection, technical consulting. Prices depend on fault or selected package.

Daily cleaning, lubrication/cooling check, fluid replacement.

We provide manuals, online/on‑site training, and follow‑up service.